FAQs
General FAQs
1. What is Elliescapades?
Elliescapades is a vibrant brand inspired by 8-year-old Ellie’s love for golf, art, comedy, fashion and her mixed heritage. Our collections are playful and unique, reflecting Ellie’s creativity and spirit. From golf-themed apparel to character-driven designs, Elliescapades offers clothing and accessories that celebrate individuality and inspire joy.
2. How are the products made?
Each item is custom-made once you place an order. This approach helps reduce waste and ensures that every piece is crafted just for you!
3. Are Elliescapades’ products kid-friendly and safe?
Absolutely! We prioritize quality and safety, especially since our products are designed with kids and families in mind. All apparel and accessories are made from durable, non-toxic materials suitable for children.
Orders and Shipping FAQs
4. How long does it take to receive my order?
Since each item is made to order, it typically takes 2-7 business days for production, and 5-10 business days for shipping within the U.S. Delivery times may vary depending on your location and the item ordered.
5. Where do you ship?
We currently offer worldwide shipping! Shipping times and costs vary by location, which will be calculated at checkout.
6. Will I receive multiple packages for one order?
Possibly. Since we work with different suppliers, items in the same order may be shipped separately if they are produced by different providers.
7. Can I track my order?
Yes, once your order has shipped, you’ll receive an email with a tracking number. You can use this number to follow your package until it arrives.
8. My order hasn’t arrived yet. What should I do?
If your order seems delayed, please first check the tracking details provided. If there’s no update, feel free to reach out to our support team at orders@elliescapades.com, and we’ll be happy to help.
Product & Care FAQs
9. What sizes do your products come in?
Our sizes vary by product, and we offer a detailed size chart. Be sure to check the sizing guide to find the best fit, especially since our items are custom-made.
10. How should I care for my Elliescapades apparel?
For the best results, wash items in cold water and hang or tumble dry on low heat. Avoid bleaching or ironing directly over the printed areas.
11. Can I customize or personalize my order?
Currently, we don’t offer personalizations, but many of Ellie’s designs are unique, limited, and one-of-a-kind! Follow us on social media to see upcoming collections.
Returns & Refunds FAQs
12. Do you accept returns or exchanges?
Because our products are made to order, we generally do not accept returns or exchanges unless there is a defect or error with the item. If you encounter an issue, please contact us within 30 days of receiving your order.
13. What if my item arrives damaged or incorrect?
If you receive a defective or incorrect item, please reach out to us with a photo of the issue, and we’ll be happy to send a replacement or issue a refund.
14. How long does it take to process a refund?
Once we’ve received and reviewed the issue, refunds typically take 5-10 business days to appear back in your account, depending on your payment method.
Other FAQs
15. How can I stay updated on new collections and exclusive offers?
Sign up for our newsletter and follow us on social media to stay updated on Ellie’s latest creations, skits, and more!
17. Who can I contact if I have more questions?
We’re here to help! Feel free to reach out via email at contact@elliescapades.com or through our social media channels with any additional questions.